Returns & Exchanges
For hygiene and safety reasons all underwear including briefs and jockstraps are final sale and non-exchangeable.
If you wish to cancel your order before we ship it out, the refund can be processed with a deduction of 10% transaction fees. The refund process may take up to 7 working days.
If you would like to alter your order, such as changing the color or size of the product(s) after we dispatched or upon you receiving the order, all shipping costs shall be borne by you. Be also aware that you need to inform us within 14 days of the receipt of the goods. Products that are unworn, in their original condition and with all tags and original packaging intact and undamaged will only be accepted.
When sending the item(s) please make sure that they are packaged properly so they won't get damaged on the way. Please make sure you keep the tracking number until we receive the item(s).
If you have any questions or need any clarification please get in touch with us by email or telephone.
We appreciate your understanding.