Shipping Info

READY, SET, DELIVERED!

 

FOR WITHIN METRO MANILA - LOCAL

  • We use LBC as our delivery service provider. Delivery charge is PHP 250  (flat rate) within Metro Manila with a maximum weight of 1KG.
  • Customers can also arrange their own pick-up via GrabExpress, Lalamove or any of your preferred delivery service.
  • If you are within BGC, we also accommodate direct pickup by hand.
  • We will pack the item(s) within 24 hours after receiving your order, and ship out the same day if order is made prior to 2:00 PM Philippines (GMT+8)

 

FOR OUTSIDE METRO MANILA - LOCAL

  • We use LBC as our delivery service provider. Delivery charge is PHP 350  (flat rate) outside Metro Manila (Luzon, Visayas, Mindanao) with a maximum weight of 1KG.
  • We will pack the item(s) within 24 hours after receiving your order, and ship out the same day if order is made prior to 2:00 PM Philippines (GMT+8)

 

FOR ABROAD - INTERNATIONAL

  • We use DHL Express as our delivery service provider. A delivery charge of USD 40 (equivalent of PHP 2,000) for up to 1 KG. For any excess weight, we will advise you as soon as we get a quote from DHL. Rates will depend on the country of destination plus the weight of the goods.
  • All orders are processed Monday-Friday from 7:00 AM to 2:00 PM Philippines (GMT+8) and shipped within 1-3 business days from when the order was placed. Shipping duration will take about 7-10 working days from the time of dispatch here.
  • Urban Briefs will not be liable and accountable for any IMPORT TAXES/DUTIES, VALUE ADDED TAXES, GOODS & SERVICES TAXES, PROVINCIAL SALES TAXES or any similar taxes & duties at the importing country. The buyer has to verify the issue with his/her local authorities.

 

REFUSED PACKAGE - INCORRECT ADDRESS - RETURNS

  • In the event that an order is returned to us due to the package being refused or deemed undeliverable (i.e: address is wrong or incomplete), you will be charged the shipping amount for us to return it to you. 
  • Refunds are applicable to the goods only and do not include any customs and shipping charges. Urban Briefs will NOT cover the shipping cost of your return or exchange.

 

SHIPPING DELAYS & HOLIDAYS

  • Items ordered during the holiday period will be shipped on reopening day. Please expect shipping delays over the holidays. We cannot guarantee delivery deadlines due to the busy period. Rest assured we will try our best to deliver your orders on time.